At CannaDash, we don’t manufacture the products we sell. If you believe an item is faulty, please stop using it immediately. Faulty products may need to be returned to the manufacturer for assessment before a resolution can be provided.
To help us assess the issue, please provide:
- Your order number so we can locate your purchase details.
- A clear description of the issue and when it occurred.
- Photos AND a video showing the issue or any visible damage.
- Any other relevant information that may assist with the assessment.
The more information you provide, the better we can assist with your product issue.